Refund policy
RETURN, EXCHANGE & REFUND POLICY:
Returns
We offer 100% satisfaction guaranteed! We will take back your products within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you are facing a hardship, by all means, contact us, and we will help you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (a copy of your email confirmation will do!).
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on how long it takes for your credit card company to process the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account one more time.
Then contact your credit card company to see if the refund is processing. It may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us to help you at [email protected].
Sale items (if applicable)
Unfortunately, sale items cannot be refunded if they had free shipping. The cost of shipping/return shipping and handling, plus processing the return, is costly for our small family-owned team. You can always contact us, and we may be able to offer a partial refund depending on your needs.
Exchanges (if applicable)
We only replace items if they are defective or damaged through our VIP - Very Important Promise warranty. If you need to exchange it for the same type of item, send us an email at [email protected] and send your item to:
Spoolies, Inc., 31103 Rancho Viejo Road, #3328 San Juan Capistrano, California, USA 92675.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Spoolies, Inc., 31103 Rancho Viejo Road, #3328 San Juan Capistrano, California US 92675
You will be responsible for paying for your own shipping costs for returning your item unless you contact us for a return label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a tracking number to verify the shipment.
Contact Us
To ask a question, please feel free to contact us:
Corporate mailing:
Spoolies, Inc.
31103 Rancho Viejo Road, Ste 3328
San Juan Capistrano, CA 92675
*This is not a retail location
Phone: +1 (844) SPOOLIES (844-776-6543)
Email: Contact Jessica here - [email protected]
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